21-Aug-2017 - Yes, I know it is in the 80's outside, but you really can think about your fireplace now! Does it need cleaned? Do you want more heat? Do you feel a draft that you didn't like last year? Does it just need an update? Look at it closely, take some pictures and meausrements, bring them into..Read More
Kevin, the technician who came out was very professional, and took the time to give us an incredible overall review of the controller, different uses and details, tips on burning time and the battery back-up which I never knew I had. He was great. Being in the business I know how important customer service is and you have a good one on the front lines for you in Kevin.