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Just had our wood burning fireplace converted to gas. The installers Gary & Greg from South hills ran into some challenges, but they did not give up. They were professional, and kind and got the job done beautifully. We love our new fireplace. Thank you so much!
"It has totally updated the room. Thanks for helping me to find a solution to everything I was concerned about. Chad and Dan were great. Chad made sure I was comfortable with everything and that it was, above all else, safe."
What makes a fantastic store is more than selling good products, it is customer service when things are not right.
We had a fireplace insert installed and your workers were great. They came a few mintues early and waited until 8am shart to come in, my husband saw them and told them to come in . We are very pleased with the work that they did. The plumber was Gary and the installers were Chad and Dan. They were very polite and friendly. We purchased the unit from the McKnight store and the employees there were also very friendly.
Kevin just installed my new remote starter for the gas fireplace. He was prompt, kind, courteous, well-informed and made the installation process very pleasant. He explained everything and I feel very confident in operating my new remote and everything that goes with that process.
Kevin, the technician who came out was very professional, and took the time to give us an incredible overall review of the controller, different uses and details, tips on burning time and the battery back-up which I never knew I had. He was great. Being in the business I know how important customer service is and you have a good one on the front lines for you in Kevin.