19-Sep-2016 - Did you know we convert fireplaces all the time? Converting it really just means getting it to work again. We can do that! Adding an insert to your existing fireplace is a perfect choice to convert it from wood to gas. Or, if you are a wood burning kind of person we can add a wood insert to ..Read More
"It has totally updated the room. Thanks for helping me to find a solution to everything I was concerned about. Chad and Dan were great. Chad made sure I was comfortable with everything and that it was, above all else, safe."
What makes a fantastic store is more than selling good products, it is customer service when things are not right.
We had a fireplace insert installed and your workers were great. They came a few mintues early and waited until 8am shart to come in, my husband saw them and told them to come in . We are very pleased with the work that they did. The plumber was Gary and the installers were Chad and Dan. They were very polite and friendly. We purchased the unit from the McKnight store and the employees there were also very friendly.
Kevin just installed my new remote starter for the gas fireplace. He was prompt, kind, courteous, well-informed and made the installation process very pleasant. He explained everything and I feel very confident in operating my new remote and everything that goes with that process.
Kevin, the technician who came out was very professional, and took the time to give us an incredible overall review of the controller, different uses and details, tips on burning time and the battery back-up which I never knew I had. He was great. Being in the business I know how important customer service is and you have a good one on the front lines for you in Kevin.